Responsibilities:

• Assist in daily outlet operations and ensure smooth workflow
• Supervise and guide service crew during shifts
• Handle customer enquiries and complaints professionally
• Ensure food quality and service standards are maintained
• Prepare staff roster and manage manpower arrangement
• Monitor staff attendance, punctuality, and performance
• Train new employees on SOP and service procedures
• Manage inventory, stock ordering, and stock control
• Ensure cleanliness, hygiene, and workplace safety compliance
• Handle cashiering and daily sales closing when required