Job Purpose

Manage the teams on a shift within the function to ensure timely delivery of airline catering services in line with the SLAs, PTS and other key performance indicators.

Key Accountabilities

Comply with and ensure all relevant standards and regulatory requirements are met. Promptly carry out the required due diligence of incidents and escalate to management.
Lead the section in achieving the business unit's key performance indicators while complying with all aspects of safety, security and on time performance.
Proactively manage available resources to ensure the operational requirements are met. Demonstrate ability to work, mentor, lead the team to ensure optimal service delivery on a day-to-day basis. Contributes to fulfilling compliance & adherence to customer SLA.
Ensures operational continuity during disruptions or potential disruptions and communicate to the Operation Controls Centre. Provide support in testing the...