Summary of Principal Job Responsibility & Specific Job Duties and Responsibilities: 
+ Act as the primary point of contact for the Operations Manager (OM).
+ Serve as the key liaison for HNB matters.
+ Monitor team discipline and work ethics, ensuring full compliance with all SOPs.
+ Review team performance regularly and ensure KPIs are clearly set and achieved.
+ Analyse BI reports to identify improvement opportunities and close performance gaps.
+ Drive and deliver overall KPI performance across all team members.
+ Monitor and track daily activities and productivity of team members.
+ Conduct weekly WIP meetings with OM, OE, and Admin to review regional status, sales performance, and operational issues.
+ Monitor and ensure accuracy of the daily tracking and reporting system.
+ Perform field visits to audit execution compliance and provide on-site coaching to the team.
+ Support and undertake ad-hoc duties as required.

+ Ensure VIP routes are...