Under the supervision of the Operations Manager, the Assistant Manager – Zoo Operations will support the day-to-day functioning of key operational units including outlets, gift shops, and ticketing counters. The role ensures operational efficiency, service quality, team coordination, and compliance with safety and company standards, aiming to deliver an exceptional experience for all zoo visitors.

Duties & Responsibilities:

• Guest Service Excellence: Ensure all front-line teams provide exceptional customer service across all operational areas. Monitor guest satisfaction and handle complaints or feedback professionally and promptly.
• Operational Oversight: Supervise daily activities at the outlets, ticketing counters, and gift shops. Ensure smooth workflows, proper opening/closing procedures, and efficient staffing.
• Staff Supervision & Development: Train, supervise, and evaluate team members to uphold service standards. Encourage teamwork...