**About Us**

Perched atop historic Nob Hill, InterContinental Mark Hopkins, San Francisco, has welcomed generations of travelers, dignitaries, and locals with timeless elegance, personalized service, and unforgettable experiences. As a landmark destination, we are committed to preserving our rich heritage while continually elevating the luxury hospitality experience for today’s discerning traveler.

**About the Role**

The Assistant Manager, Guest Experience, plays a critical role in bringing our luxury service culture to life each day. As a hands-on leader, this position supports the Manager, Guest Experience in overseeing daily operations while serving as a coach, mentor, and resource for front-line colleagues.

This role is responsible for ensuring exceptional guest experiences through thoughtful service delivery, operational excellence, and real-time leadership support. The Assistant Manager leads by example, fostering a culture of hospitality where...