**RELATIONSHIPS**

1. Reports directly to and communicates with the Director of Rooms on all pertinent Front Office matters affecting guest service.
2. Supervises Front Office operations personnel.
3. Interacts with guests as well as individuals outside the hotel including but not limited to travel industry representatives, competitors, labor relations representatives, suppliers, contractors and other members of the local community.
4. Cooperates, coordinates and communicates with other department heads as requested.

**DUTIES AND RESPONSIBILITIES**

1. Assist in managing the day-to-day activities of the Front Office staff. Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
2. Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflec...