Position Overview
JOB SCOPE
Manage all day-to-day operations within guidelines and to the highest standards Preserve and deliver excellent levels of internal and external customer service Ensure timely ordering and replenishments of F&B products & beverages Push teams to constantly review guest feedback and to make proactive, guest-centric improvements to operations Build and adhere to Sequence of Service Checklists, Look Book standards as well as guidelines around grooming and etiquette Work with the venue’s Executive Chef to plan a year-long calendar of promotional activities / special menus Plan and execute training plans for rank-and-file team members (e.g. tea training) Organize team-building activities to enhance cohesion and bonding amongst team members Contribute to driving a best-in-class beverage programme including wines, spirits, Chinese baijiu & teas Push teams to exceed Net ...