Job Overview

Product Technical Specialist (PTS) is responsible for fulfilling technical support requirements & expectations of whole Sales & Service Unit for assigned product.

Job Responsibilities and Essential Duties

• Conducting technical trainings for assigned product.
• Providing online & onsite support to field service teams for resolving technical issues
• Monitoring Installation, maintenance & corrective service cases
• Supporting & resolving technical needs of sales department
• Fulfilling QRC requirements of assigned product
• Spare part inventory & tools management for assigned product.
• Ensuring uptime for installed base of assigned product
• To ensure technical and regulatory issues are attended, resolved, and completed within agreed timelines.
• To fulfill technical expectations of whole SSU for assigned product.
• Ensure Uptime for the ...