Operational Excellence:

• Oversee day-to-day operations of the spa, including staff management, guest services, and facility maintenance.
• Ensure the spa meets and exceeds quality standards, adhering to Fairmont’s policies and procedures.
• Assist in developing and implementing spa protocols, ensuring all services and treatments are delivered to the highest standards.

Guest Experience:

• Foster a warm, welcoming environment for guests, providing personalized service and addressing any concerns or special requests.
• Assist in creating and maintaining a unique and memorable spa experience, tailored to individual guest needs.

Staff Management:

• Support in recruiting, training, and supervising spa staff, ensuring they are well-equipped to deliver exceptional services.
• Conduct performance evaluations, provide constructive feedback, an...