Position Overview
Description
Responsibilities:
Collaborate with cross-functional teams to identify and implement operational improvements that enhance customer experience and service efficiency.Support the planning and execution of transformation initiatives, including process redesign, system enhancements, and new product implementations.Conduct data analysis and develop insights to support strategic decision-making and performance optimization.Assist in managing project timelines, stakeholder communications, and change management activities.Maintain and enhance operational documentation, including SOPs, training materials, and service guidelines.Monitor service quality metrics and support initiatives to drive continuous improvement.Coordinate with internal stakeholders to ensure alignment on operational priorities and transformation goals.Contribute to the development of business cases and post-implem...