What You’ll Do

Lead as the face of the Service Centre, delivering exceptional, care-driven customer experiences. Coach and support the team in identifying customer needs and applying value-based selling to reach business goals. Build and sustain a customer-first culture for both internal and external stakeholders. Champion local marketing and community initiatives that strengthen brand presence and engagement. Develop a high-performing, accountable team through ongoing coaching, clear expectations, and recognition. Foster a supportive, collaborative environment where people are motivated and empowered to succeed. Model our core values - collaboration, integrity, care, and accountability - in every interaction. Partner with the SCM on scheduling, labour planning, and daily resource management to maintain operational consistency. Oversee adherence to safety, operational, and customer experience standards. Lead workflow management, problem-solving, and escalation handling t...