⏰ Full-time

Assistant Manager, Quality & Compliance

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International SOS

                    Location
                    📍 Hong Kong, Hong Kong
                

                    Posted
                    📅 June 18, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

About us
Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.
Your Role:
Implement and maintain quality standards to provide teams with best practice guidelines required to serve our clients and customers

Conduct quality reviews of team member interactions across all inbound and outbound channels on a regular basis and conduct coaching

Investigate on defects and complaints to provide and enforce initiatives to improve the service standards and drives a greater customer satisfaction

Support to manage, track, investigate and revie...
                

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Job Details

⏰

Employment Type

Full-time

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