Position Overview
Operational Execution & Process Support - Support the implementation and monitoring of operational processes to ensure efficiency, productivity, and service quality.
- Oversee daily operations within assigned areas (dark stores, fulfillment, last‑mile logistics, customer experience).
- Ensure adherence to SOPs and company policies.
- Identify operational issues and resolve or escalate them in a timely manner.
- Assist in monitoring inventory accuracy, order fulfillment rates, and delivery timelines.
- Conduct regular field visits to audit operations, ensure on‑ground compliance, and identify improvement opportunities.
Performance Monitoring & Reporting - Track and analyze key operational KPIs such as order accuracy, delivery SLAs, waste, and productivity.
- Prepare regular reports on operational performance and highlight improvement areas.
- Support data‑driven decision‑making by providin...