Location: Noida, India

Shift: US Shift (Night Shift)

Role Overview

We are looking for an experienced Assistant Manager – Banking Backend Operations to support operational delivery for US banking clients. The role involves managing daily operations, supervising team leaders and analysts, ensuring SLA adherence, and maintaining high levels of quality and compliance.

The candidate should have strong experience in banking backend processes within a BPO or banking operations environment, along with demonstrated people management and operational governance skills.

Key Responsibilities

Operations Management

- Manage day-to-day delivery of banking backend operations ensuring adherence to SLAs, productivity targets, and quality standards.
- Supervise Team Leaders and operations staff handling high-volume banking processes.
- Monitor queues, workloads, and turnaround times to ensure timely completion of tasks.
- Drive operat...