What you will be working on:

The successful applicant will play an active role in managing and maintaining SEAB’s image as a trusted authority in the examinations and assessment, and as an organisation that is customer‑focused to better engage SEAB’s stakeholders through appropriate platforms and channels.

• Processing and handling public queries and escalated cases (such as cases escalated to Political Office Holders and the management of Ministry of Education).
• Ensuring the delivery of high quality and effective services to stakeholders.
• Conducting analysis of customers’ feedback, identifying customer needs and translating them into service journey goals, opportunities, experiences and measures of success.
• Using service tools and technologies to enable end‑to‑end service delivery for improved service experience and productivity.
• Working with stakeholders to map current processes and identify pain‑points, redundancies...