Position Overview
Eligibility: Singaporean / PR only
Key Responsibilities - Manage Executive Lounge operations and VIP guest experience
- Oversee daily manpower planning and roster management
- Handle VIP arrivals, check-ins, and guest engagement
- Maintain strong guest relationships to drive loyalty
- Manage guest feedback and service recovery
- Support revenue optimisation through upselling
- Ensure compliance with service standards and SOPs
- Maintain management presence and coach team members
Requirements - Minimum 2 years supervisory experience in hospitality
- Diploma/Degree preferred
- Strong knowledge of Opera system
- Strong communication and interpersonal skills
- Guest-focused with leadership capability
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