The Key Accounts Executive will be responsible for managing existing customers in the region/geography assigned. This is primarily an office based job and so the responsibilities that will need to be executed will involve customer contact over telephone or email. In exceptional cases, it may be required to visit the customer.
The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal and external stakeholders.
Job Responsibilities:
Managing existing customers
Customer retention
Annual contract renewal with price increase
Collection / DSO management
Up-selling
Business development from new customers
Market survey, competitor analysis to understand gaps of our services.
Support the service team by providing customer feedback.