Main Duties

Administration

·Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

·Logs daily events in Supervisor’s Logbook and follow-up on information reported by the others daily.

·Raises job order for repair and maintenance work as required.

Customer Service

·Assists with Host duties and operational needs.

·Ensures Hosts deliver the brand promise and provide exceptional guest service at all times.

·Ensures Hosts also provide excellent service to internal customers as appropriate.

·Handles both internal and external customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

·Maintains positive working relationships with guests and associates.

Operational