Position Overview
Job Description
- Oversee day-to-day front desk operations, including guest check-ins and check-outs, loyalty program enrollment, and comprehensive reporting
- Supervise and manage the front office team during assigned shifts, fostering a culture of excellence and accountability
- Lead effective onboarding and training initiatives to develop team members' skills and competencies
- Deliver outstanding guest service experiences with a focus on building loyalty and exceeding expectations
- Handle guest inquiries and concerns with empathy and professionalism, resolving issues efficiently and transparently
- Manage emergency situations and security concerns in accordance with hotel procedures and protocols
- Monitor front office performance metrics and provide actionable feedback to team members
- Collaborate with other departments to ensure seamless hotel operations and guest satisfaction
- Maintain accurate records, reports, a...