Must have a thorough working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations.
Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
Assists in conducting training for all F&B/Front Office employees.
Attend and directs daily front office operations and as a one of the team.
Attends to credit problems.
Performs any other duties as directed by the Guest Service Manager.
Assists Director Guest Services formulating new procedures and directives in order to continue improve the Guest Service Department.
Provide efficient, friendly and professional service to all guests.