**Description:**

§ Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

§ Ensures all employees provide a courteous and professional service at all times.

§ Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

§ Maintains positive guest and colleague interactions with good working relationships.

§ Responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications.

§ Manages and ensures smooth and efficient operation of the department.

**Qualifications:**

§ Minimum 5 years of experience

§ Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and o...