Greetings from Live Connections Job Title: Team Leader Location: Hyderabad Experience Required: Minimum 2 years of experience as a Team Leader is mandatory. Key Responsibilities Manage a team of 20 to 30 agents effectively. Ensure achievement of performance targets related to accuracy, efficiency, quality, and productivity. Ensure adherence to client SLAs and process standards. Monitor and track team performance and client satisfaction levels. Handle team escalations and provide timely resolutions. Conduct regular performance reviews and provide feedback to team members. Maintain up-to-date knowledge of process updates and developments. Coordinate with Assistant Managers/Managers from an end-user perspective. Identify performance gaps and implement corrective actions. Prepare and maintain daily performance reports. Monitor attrition and shrinkage within the team. Drive the team towards achieving quality and service targets. Qualification & Experience Graduate or 10+2+3 qualification wi...