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Responsibilities

Project Management

• Key liaison for CX transformation matters, tracking and monitoring project progress, consolidating updates from respective units.
• Lead the implementation of CX transformation strategies, focusing on elevating the Bank's overall customer experience in the Bank.
• Assist in developing project plans, including timelines, milestones, and deliverables, identifying potential roadblocks and proactively implement solutions to ensure projects/initiatives are completed on time, within its scope and achieving the expected benefits.

Strategic Planning

• Assist in the development of CX strategies and frameworks aligned with organi...