Sharing Railing details with the customers regarding their Export / Import Shipments.
Updating customers twice a day regarding train running/port arrival status.
Sending Buffer shifting updates to the customers on daily basis.
Updating customers about the vehicles hold at the factory on daily basis. The idea is to ensure the fast turnaround of the vehicles.
Reports pertaining to Exports as and when required by the Sales team as per their specific requirements.
Arranging PDA receipts to the customers, which is required by them for smooth and timely handover of the TR to the shipping line and for Bill of lading release.
Arranging VDS letters from the all the customers, and further submission of the same to finance department for their records.
Assistance to Sales team by sending emails regarding Terminal and Rail tariff to customers.