Job description:
We are looking for a highly motivated and experienced Manager to join our Customer Experience section as a key member of the Service Innovation team.
In this role, you will drive transformative service initiatives that elevate the experience of millions of Changi travellers each year. Reporting to the Team Lead of Service Innovation, you will work collaboratively with different stakeholders to shape and deliver innovative solutions that redefine airport service excellence across departure, arrival, and transit/ transfer processes.
You will lead the design and implementation of high-impact physical and digital initiatives, continuously exploring new ideas to meet evolving traveller needs and create a seamless, memorable Changi Experience.
The ideal candidate is passionate about aviation and customer-centric innovation, with an entrepreneurial mindset and a proven track record in product management that drives strategic business outcomes.
Your Role: Develo...