**Introduction**
The Assistant Manager - CRM Delivery will be responsible for managing day-to-day delivery operations, ensuring adherence to client SLAs, and driving performance excellence. The role requires strong team leadership, the ability to address escalations effectively, and continuous improvement focus to enhance overall service quality.
**Your role and responsibilities**
· Ensure adherence to all client SLAs and operational performance metrics.

· Act as the first level of escalation for customer-related queries to ensure timely resolution and customer satisfaction.

· Lead, coach, and develop team members to drive performance and professional growth.

· Identify performance gaps and implement appropriate corrective action plans.

· Ensure high-quality reporting and collaborate with the Operations Manager to implement effective measurement frameworks and performance reward systems.

· Engage periodical...