Description:

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Executive/ AM- Corporate Operations (Customer Success)

We are looking for a candidate with a minimum of4-6years of experience. At Mercer-Mettl, the Customer Success team is at the forefront of delivering stellar experiences to our clients. A fast-moving, high-performing team responsible for managing our marquee clients across the globe. As a Customer Success Manager (CSM), you would be responsible for managing key/large accounts as well as stakeholders of specific regions. This role requires quick thinking/decision making along with collaboration with all internal and external stakeholders. Complex solutioning and ensure smooth delivery of the same for our clients is the key focus area while monitoring the ove...