Lead, motivate, and inspire a team of 200 BPO professionals, creating a positive work environment and fostering individual growth and development.
Establish performance expectations, provide regular feedback, conduct performance evaluations, and implement recognition and corrective measures as needed.
Ensure effective resource planning, staffing, and allocation to meet client needs and operational demands.
Promote a culture of continuous learning, knowledge sharing, and team collaboration.
Operational Excellence
Develop and execute strategies, policies, and procedures to enhance operational efficiency and uphold quality standards, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to boost productiv...