About The Wedding Company (TWC)

The Wedding Company is a tech-enabled, full-stack wedding planning platform that manages

the entire wedding journey end-to-end. With a curated vendor network, expert planning

assistance, and a customer-first approach, we help couples plan their dream weddings

seamlessly.

Role Overview

We’re hiring a Customer Experience Manager — a central resource responsible for owning

and enhancing the customer journey at every stage. From acting as the face of TWC to

resolving escalations and ensuring internal accountability, this role ensures every client enjoys a

frictionless, delightful experience.

This is a high-ownership role for someone who thrives in a cross-functional setup, can

problem-solve deeply, and champions customer satisfaction and service excellence.

Key Responsibilities

1. Customer Relat...