Assistant Manager – Client Services

Job Description

Organization Unit Purpose

The client services team in corporate banking supports the corporate relationship team in meeting the expectations of the client and supporting the team for all client matters with respect to Service and operational related requirements. This ensures that the Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team.

The team is the point of contact for all Corporate Customers and provides end to end service for all operational related matters. The team also manages the Client queries received directly or referred through coverage to be addressed/resolved.

The team is responsible to ensure the following:

• Establish efficient processes to service the clients resulting in faster TAT, proactive support and satisfied customers.
• Liaise with other units of the ...