Position Overview
Charley's Cheesesteaks is looking for an Assistant Manager for our Minden, LA location.
Responsibilities:
1. Team Leadership & Development:
- Supervise, train, and develop team members to ensure they are performing at their best.
- Assist in scheduling and managing staff to ensure adequate coverage during peak hours.
- Lead by example, maintaining a positive attitude and motivating the team to provide excellent customer service.
- Handle team conflicts and employee concerns, resolving issues quickly and professionally.
- Conduct training and development sessions to ensure staff is fully trained in food safety, customer service, and company procedures.
2. Customer Service Excellence:
- Ensure all customers receive prompt, friendly, and professional service.
- Handle customer complaints and issues effectively, ensuring their satisfaction.
- Monitor service...