The role is responsible for independently analyzing, designing, and improving business processes to enhance operational efficiency, effectiveness and control. The role partners closely with business and support functions to drive process improvements, support automation initiatives, and deliver projects.

Job Responsibilities

Business Process Analysis & Design

• Analyse end-to-end business processes to identify inefficiencies, control gaps, and improvement opportunities.
• Develop and maintain process maps, SOPs, workflows, and documentation aligned with business and regulatory requirements.
• Perform data analysis to support recommendations and decision-making.
• Design future-state processes and support implementation planning.

Stakeholder Engagement & Collaboration

• Engage and collaborate with business users, support functions, and system vendors to understand process pain points and requirem...