SUMMARY:
Job Description
Purpose of the Position
The Assistant Manager supports the General Manager in the daily operation and management of the hospitality establishment. The role ensures excellent customer service, efficient staff supervision, smooth operational procedures, and achievement of business goals. Key Responsibilities
Operations Management

• Assist in managing daily hotel, lodge, restaurant, or resort operations.
• Ensure smooth running of all departments.
• Monitor cleanliness, maintenance, and service standards.
• Handle operational issues and guest concerns.

Staff Supervision

• Supervise and support employees during shifts.
• Assist with staff scheduling and attendance.
• Train and motivate staff members.
• Ensure staff follow company policies and procedures.

Customer Service

• Ensure guests receive exce...