What You’ll Be Doing

We are seeking a proactive and results‑driven Service Center Assistant Manager to support the overall operations of our service center. The ideal candidate will play a key role in leading, motivating, and managing the service team to deliver exceptional customer service aligned with Service Level Agreements (SLAs). You will be responsible for fostering team unity, optimizing service processes, handling daily customer requirements, and collaborating with global teams to ensure consistent service standards across regions. This role requires strong people‑management skills, a customer‑centric mindset, and a proven track record of driving operational efficiency and team performance.

• People Management & Team Development: Lead, manage, and mentor the service center team, including performance monitoring, feedback provision, and professional development support. Foster a positive team culture that emphasizes collaboration, accountability, and...