This position manages end-to-end Import and Export operations to ensure timely, accurate, and SOP-compliant shipment execution. Serve as the primary contact for customers, coordinating closely with internal teams to deliver service excellence and resolve operational issues. Monitor performance through KPI reporting, support process improvements, and ensure compliance with company policies, regulatory requirements, and cost controls.

• Ensure Import / Export operations run smoothly and SOP compliant
• Manage and co-ordinate the entire shipment process for customers
• Study and implement new customers processes
• Prepare KPI reports for customers & attend to Operation Review meetings when required
• To be proactive in preventing service failure
• To be resourceful in managing recovery
• To co-ordinate shipment closely with Customers and various departments to ...