Key Responsibilities
The Assistant Lodge Manager’s role is to assist the lodge manager in managing the lodge and creating a profound guest experience in line with the lodge’s service vision and creative concepts.
Report to the Lodge Manager
Ensure ultimate guest relations in the lodge and maintain the “at home” personal attention levels.
Management and training of the lodge staff per the Standard of Excellence.
Maintain the highest housekeeping, maintenance, and gardening standards to ensure that all areas are kept clean and tidy and that style and design are not eroded.
Effective financial management through the administration of orders and effective stock control.
Effective daily administration of the concierge and reception duties.
Maintenance of the guest database to achieve service excellence.
Ensuring that the guest and service areas of the lodge are kept clean, tidy, and in the right place.
Ensuring the quality and care of equipm...