Role

Assistant Team Leader – Motor Department

Location: Glasgow / Edinburgh

Reporting to the Team Leader, the Assistant Team Leader has day‑to‑day supervisory responsibility for a team of Case Handlers in the Volume Motor department while also retaining a caseload of litigated files.

Overview

Lead, motivate and develop a team of Case Handlers. Report on team performance and provide feedback, identify improvement areas, and help develop a culture of continuous improvement.

Key Responsibilities

People Management

• Develop a high‑performance culture within your team through motivation, support, and performance management, in order to achieve operational objectives and improve overall employee engagement.
• Identify and put in place the appropriate solutions to aid development and drive improvements.
• Participate in the recruitment and selection process for new team members.
• Ensure the smooth i...