Overview

This role forms part of the Operations team at Village n Life, based at Harbour House Hotel in Hermanus.

The Role

As Assistant Hotel Manager, you’ll support daily operations across front of house, Rooms Division and Food & Beverage, ensuring smooth coordination and consistently memorable guest experiences. Working closely with the Hotel Manager, you’ll balance hands-on leadership with the art of hosting – being present, anticipating needs and setting the tone for genuine guest connection.

As a lead host, you’ll represent the personality and service values of Harbour House Hotel with confidence and warmth, shaping moments that feel personal and true to our spirit. You’ll also mentor junior managers and supervisors to take ownership of their teams and uphold the Village n Life service culture that inspires pride and performance.

Key Responsibilities Oversee daily front of house, housekeeping and F&B operations Support the Hotel Manager in driv...