Position Overview
Overview
The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel 's.Carry a cell phone at all times.Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel 's.Develop employee morale and ensure training of Guest Services pe...