ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned . Keep abreast of changes in F&B especially high end bar trends and be proactive and resourceful in the analysis of such emerging trends and guests changing needs/preference. . Champion high standards of Guest Relation services at all areas, and actively work to uphold such high standards by providing constant and honest feedback to all related team members/ and coaching them . Establish rapport with guests, maintaining good relationship and handle all guest feedback, complains, service recovery in a timely manner. . Be the key contact person to personally look after event organisers, in order to ensure that all operating departments involved, are following through the event requirements seamlessly personally and frequently verifying that guests attending the events/patronising outlet are receiving the best possible service in a consistent fashion and to pre-empt/ spot possible shortfalls, prov...