Position Overview
Responsibilities - Assist in managing guest inquiries requests and complaints in a timely and professional manner
- Support the Front desk team in coordinating guest services and activities
- Oversee check-in and check-out processes ensuring smooth and efficient operations
- Collaborate with other departments to fulfill guest needs and resolve issues
- Train and mentor guest relations staff to maintain high service standards
- Assist in creating and implementing guest satisfaction initiatives
- Monitor and analyze guest feedback to identify areas for improvement
- Participate in special events and VIP guest arrangements
- Ensure compliance with hotel policies and local regulations
- Assist in managing the guest relations budget and resources
Qualifications - RequiredEducationandExperience: Diploma or degree in vocational hospitality 5–7 years experience in 45-star Hotel