Duties

• Responsible for managing the full operations, service, logistics and activities
• Ensure that guests receive exceptional levels of personalised service
• Assist the HOD's in ensuring that guest spaces and facilities are impeccably maintained and fully functional.
• Ensure that policies, processes and standards directly affecting the guests reflects their safety, security and preferences.
• Develop, implement and monitor systems and methods that capture and communicate guest preferences
• Ensure that brand standards are upheld, ensuring a streamlined and effective structure in line with hospitality trends.
• Effective departmental meetings take place, accurate minutes are taken and follow ups completed.
• Assist in achieving the best procurement agreements for the property
• To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends i...