ASSISTANT GENERAL MANAGER JOB SUMMARY

The Assistant General Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

RESPONSIBILITIES

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level

Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs

Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience

Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and ma...