Responsibilities

• Develop a strong understanding of the company’s platform architecture, product capabilities, system workflows, and operational processes to support successful client implementations.

• Provide product consultation and technical guidance to clients, partners, and internal stakeholders regarding system functionalities, integrations, and operational processes.

• Collaborate closely with Product Managers, Engineering teams, and Project Managers to support new implementations, system enhancements, and client change requests.

• Participate in implementation discussions, technical workshops, and project meetings to provide product expertise and solution recommendations.

• Support API integration processes, including coordination and troubleshooting for RESTful API-related implementations.

• Consult with users and stakeholders to improve operational efficiency and recommend scalab...