Flexible Work, Better Balance
Job Description
The Assistant Customer Service Manager will support service delivery operations across our Francophone West African markets, including but not limited to Togo, Senegal, Benin, and Mali. Working closely with the Regional CSM, you will help execute localized, culturally resonant, and efficient customer experiences. You will act as a key liaison between our International Managed & Support Services and our West African customers, ensuring day-to-day operations run smoothly.
Key Responsibilities
1. Operational Support & Service Delivery
Strategy Execution: Assist in the implementation of the localized customer service strategy, ensuring daily operations align with regional communication preferences.
Performance Tracking: Gather data, monitor day-to-day service levels, and prepare reports on regional KPIs for the Regional CSM.
Localization & Etiquette: Ensure all daily customer engagemen...