Handle HR practitioners’ and/or customers’ enquiries, requests, appeals, feedback promptly in a professional manner to achieve positive customer experience.
Manage queries and requests received through phone call (enquiry hotline) and email.
Collect and collate data and information on customer needs and satisfaction to facilitate formulation of effective customer service strategies.
Highlight/recommend improvements and solution to problems/issues so as to improve and maximise customer satisfaction.
Perform submission of CPF Refunds claims and monitor the successful refunds from CPF Board Assign financial clearance cases and ensure that replies are provided within the stipulated time frame.
Any other work areas as and when delegated, such as provision of data or information report for trend study/projects/review of SOP/processes/FAQs, etc.