⏰ Full-Time

Assistant Customer Insights Manager (Voice of Customer)

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The Hong Kong Jockey Club

                    Location
                    📍 hong kong, Hong Kong
                

                    Posted
                    📅 June 18, 2026
                

                    Work Type
                    ⏰ Full-Time
                

Position Overview

 
  The Department 
 The Customer Strategy, Insights and Innovation (CSII) Division identifies and leads the customer journey for all stakeholders across the Club ecosystem. The Division centralises the Club’s customer understanding and insights across owners, members and wagering customers, striving for innovation via our Digital and Retail channels. Through enhanced data provision & insights, and online / offline customer strategies devised, improve the channels’ and customer groups’ ability to enhance customer experience, drive wagering turnover and groom customers up the tiers.
 
  The Job 
 You will:
 Coordinate with cross-departmental teams to collect front-line customer feedback; summarize customer feedback and findings with standardized reports
 Assist in developing and monitoring a customer satisfaction score to track customer satisfaction level across the Club
 Track customer advocacy and satisfac...
                

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Job Details

⏰

Employment Type

Full-Time

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