Position Overview
Job Description
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ESSENTIAL DUTIES AND RESPONSIBILITIES
The Assistant Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned:
Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.Assists Customer Experience Manager in overseeing all aspects of front-end operations. Performs duties of the Customer Experience Manager in their absence. In the absence of store management, may assume complete responsibility for total store operations.Enforces cash handling control and security measures to identify and prevent losses. Follows and enforces all company policies/procedures related to Front End oper...