To warmly receive and assist all visitors entering Ipoh Specialist Hospital by demonstrating a pleasant, professional and positive attitude, reflecting courtesy, care, friendliness and reliability at all times.
To greet customers/patients promptly and guide them to their respective destinations within the hospital.
To provide accurate information to walk-in visitors and, when necessary, personally accompany them to the requested clinics or departments to ensure a smooth patient journey.
To manage and document all outpatient feedback received and compile the information for monthly reporting and service improvement purposes.
To communicate effectively with Heads of Department (HODs) regarding customers’ feedback and grievances to facilitate timely resolution and service recovery.
To work closely with Consultants, Admissions, Billing, Nursing, Front Lobby and other clinical and non-clinical departments to ensure seamless coord...