Responsibilities: Conduct administrative and operational tasks at the centre Work towards attaining student sign-up targets and maximise monthly retention Liaise with customers and respond promptly to queries Resolve any customer grievances in a courteous and professional manner Assist with customer payments and maintain accurate files for auditing Assist with performance reviews and student promotions Update HQ promptly about student enrolment, trial lessons, and student withdrawal Handle petty cash at centre Safeguarding student welfare and safety Ensure the centre is well-maintained with a high standard of cleanliness Ensure all classrooms are well stocked with required materials and stationery Assist with any other ad hoc projects
Experience and Qualifications: Diploma-level qualification or higher Minimum 3 years of relevant work experience preferably in Education, Retail, Airlines, or any other customer-centric industries Good command of English – both spoken and written Kind ...